1. Guides
2. Dashboard
3. Transfers

Navigate to Transfers > Disputes in the Dashboard. You can view, accept, challenge, delete, and update disputes, as well as view, upload, and update dispute evidence. The main disputes table view will list the following details:

• Amount
• Status & phase
• Reason code
• Merchant account
• Respond by date
• Disputed date

Dispute details & evidence

Click a dispute to go to the transfer details page where you can view additional information such as the entire transfer timeline and the dispute and transfer IDs.

Here you have the ability to accept the dispute and start the refund process, or you can challenge the dispute by submitting evidence.

Submit and review evidence

Submit, view, and manage dispute evidence within the transfer details page. If you chose to challenge the dispute, you’ll need to upload and submit evidence, such as proof of purchase or terms of service.

Time is crucial when dealing with disputes. View the full dispute guide for details about accepting or challenging disputes. Responses to disputes are due to Moov by the Respond by date and vary by card brand:

Accept dispute

You can easily accept the dispute from the transfer details page. To accept the dispute, click the Refund button and follow the reversal or refund procedure.

Filter disputes

You can filter disputes by status, phase, respond by, or disputed dates. You can also search disputes using the dispute ID or transfer ID.