1. Guides
2. Dashboard
3. Transfers

The Transfers section of the Dashboard provides you with an overview of your account’s transfer history. You can create and manage transfers, including reversals, refunds, and cancellations.

Create a transfer

Create a transfer between any two Moov accounts by clicking New transfer and choosing Payout or Collect in the Moov Dashboard. You’ll need to input the following information to create a transfer:

• Amount of the transfer
• Your transfer use case
• Source
• Destination

Optionally, you can enter:

• Facilitator fee
• Description
• Metadata

Transfer details

Clicking any transfer will bring you to the Transfer details page. You can manage and review information about a transfer and its current status.

The transfer timeline shows information on each leg of the transfer to give transparency on where the funds are in the process. For example, if a transfer from a bank account to a Moov wallet is created, you’ll see the ACH debit information followed by the funds availability in the Moov wallet.

Initiate a reversal, refund, or cancellation

We strongly recommend initiating reversals for the purposes of refunds due to its broader functionality and enhanced flexibility. Reversals offer more flexibility to return funds to the cardholder.

Based on the state of the transfer, Moov dynamically chooses the appropriate action, either a cancellation or refund. When possible, a reversal will cancel a transfer, reversing the authorization and swiftly returning funds. If settlement is in progress or completed, a refund is issued instead. Canceling a transfer offers certain advantages over refunds, such as reducing processing costs and expediting returns to cardholders.

Reversal

Initiate a refund on the Transfer details page by clicking the Refund button. Once initiated, you can choose whether it’s a full or partial refund, and note how much you’re refunding. If you initiate a full refund and the transfer has not settled, you’ll be notified that the transfer has been canceled. Afterwards, Moov will populate relevant information and status in the transfer details section and the timeline.

Refund

Initiate a refund on by clicking the Refund button. Once initiated, you can choose whether it’s a full or partial refund, and note how much you’re refunding. Afterwards, Moov will populate relevant information and status in the transfer details section and the timeline.

Cancel

You have the option of initiating a card or ACH cancellation directly. For card transfers, if you request a cancellation, but the card network has already settled, you’ll receive an error.

You can cancel an ACH transfer based on the following timeframes:

In any of the above scenarios, transfers within a transfer group can be canceled if they fall within the allowed time frame. Once a transfer is successfully canceled, all subsequent transfers in the transfer group will also be automatically canceled.

Transfer statuses

The following is a list of transfer statuses:

Refer the main transfer events and status guide for more details, including rail specific statuses, failures, and reversals.